In the complex chain of cross-border cold chain transportation, errors in any subtle link may cause damage to goods. Recently, such a "narrow miss" challenge has been staged during cross-border cold chain transportation. 



A land transportation cross-border cold chain company focusing on the transportation of fresh-keeping goods is relying on the advanced IBOX Reefer intelligent cold box to monitor the transportation status of goods in real time. Suddenly, an alarm from IBOX mobile App broke the calm, and the box carrying fresh-keeping goods sounded an alarm. This unexpected situation instantly made customers' hearts hang. After all, fresh-keeping goods are extremely sensitive to the temperature environment, and any abnormality may damage the quality of the goods.

At the critical moment, the BoxPlus customer service team responded quickly. With rich experience, we will cooperate with customers to carefully check the fault code at the first time, and deeply analyze the detailed data of cold machine operation. After some investigation, the root cause of the problem was finally locked. After learning of the problem, the customer immediately took emergency actions according to the guidance of the BoxPlus team, and guided the on-site personnel to carry out targeted maintenance. The "thunderstorm" box finally returned to normal, and the cooler operated stably again, continuing to provide a suitable temperature environment for the goods. 



In this incident, the reason why customers were able to discover hidden dangers in time was due to the real-time monitoring and alarm push function of IBOX lightweight mobile App. IBOX App supports custom rules to push abnormal events, such as cold box temperature and humidity deviation, power interruption, cold machine abnormality, door opening and closing notification, etc., and can set alarm level filtering conditions to ensure that key information is reached first. When there is an abnormality in the cold box during transportation, the IBOX App, like a personal intelligent housekeeper, will immediately pop up an alarm prompt on the mobile phone, displaying key abnormal indicators such as the temperature, position, and unit parameters of the cold box. The visual data and alarm details provided by IBOX App are the key basis for quickly identifying the root cause of cold box failure. Coupled with the professional assistance of BoxPlus after-sales team throughout the process, every step from fault diagnosis to the provision of solutions is orderly, and the whole process is compressed to the shortest response time, successfully avoiding the possible loss of goods caused by cold machine failure.

In the field of cross-border cold chain transportation, BoxPlus has always been committed to solving problems for customers with professionalism and technology. Through a perfect product system and considerate service, every transportation is more secure and reliable. In the future, BoxPlus will continue to innovate to protect the cross-border cold chain transportation industry and help more customers win in the complex and ever-changing logistics environment.