Service Department - Specialist
Shanghai
Job Responsibilities
Mainly responsible for promoting and selling the company's IoT devices and integrated IoT solutions that combine hardware and software platforms and customer maintenance.
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Collect and summarize market information; organize company product promotions and marketing activities.
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Provide pre-sale and after-sale support: Respond to and follow up on customer and repair agent needs.
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Provide customer system support, including usage, maintenance, updates, and account management.
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Customer training: Provide product training; write and update on-site repair fault manuals.
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Manage customer feedback: Conduct satisfaction surveys, analyze usage patterns, and monitor customer device performance.
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Responsible for customer and contract management.
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Complete other tasks assigned by superiors.
Qualifications
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Bachelor's degree or above, CET-6 or equivalent English proficiency.
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Basic understanding of marketing principles and some experience in the field.
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Proficient in Microsoft Office (Word, Excel, PPT), skilled in various editing applications, with at least a second-level computer certification.
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Good at communication, strong verbal expression, and writing skills.
Application Method
Contact Email Address:
helloboxplus@iboxplus.net
Email Subject: Position Applied For + Applicant's Name
Resume Requirements: Chinese resume, along with educational or qualification certificates.